We take pride in crafting our desserts by hand in small batches, using only the finest ingredients. Because our products are perishable and require refrigeration, all sales are final and we cannot accept returns for food safety reasons.
1. No Returns on Perishable Goods
Due to health and safety regulations, we do not accept returns on any perishable items once they have left our facility. This includes all refrigerated or frozen products.
2. Damaged or Incorrect Orders
If your order arrives with the wrong items or has been significantly damaged during local delivery:
- Please contact us within 4 hours of receiving your order at info@lurure.com.
- Include your order number and clear photos of the product and packaging.
- We will review your case and, if approved, offer either a replacement or store credit. Cash refunds will be issued only at our sole discretion.
3. Missed Deliveries
We do not offer refunds for orders where no one was available to receive the delivery at the agreed time and location. Please ensure someone is available to accept the order.
4. Non-Refundable Situations
We cannot issue refunds or replacements for:
- Products that have been stored improperly after delivery (e.g., not refrigerated).
- Dissatisfaction due to taste, texture, or appearance that meets our quality standards.
- Orders placed in error by the customer.
5. Custom & Seasonal Orders
Specially made, custom, or seasonal pre-order items (e.g., holiday collections) are non-refundable and cannot be canceled once production has started.
6. Refund Processing
If a refund is approved:
- It will be issued to the original payment method within 5–10 business days.
- Any store credit will be issued via a digital gift card code, valid for 12 months from the date of issue.
7. Contact for Issues
For any concerns regarding your order, please email us at info@lurure.com with your order number and a description of the issue.
Effective Date: August 18, 2025